Shipping & Returns

IKP SHIPPING & RETURNS

 

SHIPPING

 

All shipments will be confirmed through IKP’s e-mail serviceand will include a tracking number. If you do not receive an e-mailconfirmation within 2 business days, please contact IKP to verify orderconfirmation.

Orders submitted by 3:00pm MST will be shipped same day.

Orders submitted after 3:00pm MST will be shipped thefollowing business day.

Transit times do not include the pick up day. i.e., an order placedon Monday with a 3 day transit point will be received on Thursday.

Please note: UPS transit times are guaranteed pending normalweather/road conditions. If your shipment was delayed, please track yourpackage using your tracking number provided on your confirmation e-mail.

http://www.ups.com/tracking/tracking.html

For further information, please contact IKP.

 

 

UPS GROUND

All orders placed will be shipped via UPS Ground Service,unless requested otherwise. UPS Ground transit times may vary depending onweather/road conditions. UPS Ground transit map below:

http://www.ups.com/using/services/servicemaps/maps25/map_0552.gif

 

UPS 3-DAY SELECT

Orders will be received within 3 days after the order isconfirmed.

            GuaranteedTime: EOD

UPS 2-DAY

Orders will be received within 2 days after the order isconfirmed.

            GuaranteedTime: EOD

UPS 2-DAY AM

Orders will be received within 2 days after the order isconfirmed.

            GuaranteedTime: 10:30AM (please call to check service availability)

UPS NEXT DAY AIR SAVER

Orders will be received the day after order confirmation.

            GuaranteedTime: 3:00 – 5:00PM (please call to check service availability)

UPS NEXT DAY AIR

Orders will be received the day after order confirmation.

            GuaranteedTime: 10:30AM (please call to check service availability)

UPS NEXT DAY EARLY AM

Orders will be received the day after order confirmation.

            GuaranteedTime: 8:00 – 8:30AM (please call to check service availability)

 

RETURNS

 

All returns must be approved prior to shipping.

All returns must include a copy of the original invoice, andmust be received within 30 days of the invoice date.

Returned merchandise is subject to a 15% restocking fee.

 

DAMAGED / UNWANTED MERCHANDISE

If merchandise was received incorrectly or damaged,IKP must be notified within 3 business days. Failure to notify IKP within thistime frame may be the result of irreplaceable product.